

None of it appears as a line item, which is why it survives budget review. Each driver below is measurable from data most organizations already hold: search analytics, licence reports and service desk categories.
01 Background and current state
Your organization profile, existing platform, content volume, integrations and the problems you need solved.
02 Objectives and scope of work
Measurable objectives, audiences, in-scope workstreams and an explicit out-of-scope statement.
03 Employee Support & Repetitive Questions
HR, IT, Facilities and managers repeatedly answer questions that should be self-service
04 Content & Document Rework
Employees use outdated, duplicate or incorrect information and have to redo work