Cost of a Bad Intranet Calculator

What is intranet friction costing your organization every year?

Estimate the cost of time spent searching for information, recreating content, using duplicate tools and resolving avoidable support requests.
Adjust every assumption and compare low, base and high scenarios. We do not save your inputs, they stay in your browser, and no sign-up is required.
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Intranet friction is paid for in hours, licenses and support tickets

None of it appears as a line item, which is why it survives budget review. Each driver below is measurable from data most organizations already hold: search analytics, licence reports and service desk categories.

Cost you can calculate
Lost employee hours

01  Time Spent Searching

Employees struggle to find policies, documents, contacts, forms, etc.

Cost you can calculate
Productivity loss

02  Time Spent on Manual Workarounds

Employees use email, Teams, spreadsheets or ask colleagues because the intranet is difficult to use

Cost you can calculate
Support/administrative cost

03  Employee Support & Repetitive Questions

HR, IT, Facilities and managers repeatedly answer questions that should be self-service

Cost you can calculate
Rework cost

04  Content & Document Rework

Employees use outdated, duplicate or incorrect information and have to redo work

Cost you can calculate
Time + operational delay cost

05  Poor Task Completion / Process Delays

Employees take longer to complete common tasks such as leave requests, onboarding, finding forms, submitting requests

Cost you can calculate
Communication + productivity cost

06  Low Intranet Adoption & Engagement

Employees avoid the intranet and rely on other channels, creating duplicated communication and information distribution costs

Cost you can calculate
Lost employee hours

07  Governance & Adoption

Track adoption and enforce governance across all teams.

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