

None of it appears as a line item, which is why it survives budget review. Each driver below is measurable from data most organizations already hold: search analytics, licence reports and service desk categories.
01 Time Spent Searching
Employees struggle to find policies, documents, contacts, forms, etc.
02 Time Spent on Manual Workarounds
Employees use email, Teams, spreadsheets or ask colleagues because the intranet is difficult to use
03 Employee Support & Repetitive Questions
HR, IT, Facilities and managers repeatedly answer questions that should be self-service
04 Content & Document Rework
Employees use outdated, duplicate or incorrect information and have to redo work
05 Poor Task Completion / Process Delays
Employees take longer to complete common tasks such as leave requests, onboarding, finding forms, submitting requests
06 Low Intranet Adoption & Engagement
Employees avoid the intranet and rely on other channels, creating duplicated communication and information distribution costs
07 Governance & Adoption
Track adoption and enforce governance across all teams.