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SharePoint Designs delivers customized solutions for Small businesses, Medium and Large Enterprises.

Product details

Get IT help faster, without the back-and-forth.

When something goes wrong at work, employees usually want one thing: a quick way to get help and know what happens next.

The IT Help Desk Web Part brings the most common IT support actions together in one convenient place on your SharePoint intranet. Employees can raise a ticket, track an existing request, ask for an asset, or recover their account without having to search through multiple systems or pages.

Everything employees need for IT support

Give employees a simple starting point for everyday IT requests.

The web part provides quick access to:

  • Raise a Ticket
    Report an IT issue and get the support process started quickly.
  • Track Ticket Status
    Check updates on previously raised tickets without contacting the help desk for a status update.
  • Asset Request
    Request a laptop, device, accessory, or other IT equipment through a dedicated action.
  • Reset Password & Unlock Account
    Help employees recover access when they are locked out or need to reset their password.
  • Report an IT Security Incident

Report a suspected security incident or data breach quickly so the right team can investigate and take action.

Make IT support feel effortless

The web part can also surface real-time help desk availability, giving employees an immediate indication of whether support is online.

For urgent situations, employees can quickly access:

  • 24/7 help desk contact number
  • Chat support through Microsoft Teams
  • Priority support information for emergencies

Instead of making employees remember where to go for different IT requests, bring their most frequently used support actions directly onto the intranet homepage.